Refund and Returns Policy
we strive to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we offer a hassle-free return and refund policy. Please read the following guidelines to understand our process:
Returns
Eligibility:
- To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it.
- Returns must be initiated within [number of days] days of the delivery date.
Non-Returnable Items:
The following items are non-returnable:
- Gift cards
- Downloadable software products
- Perishable goods
- Personalized or custom-made items
How to Initiate a Return:
To initiate a return, follow these steps:
- Log in to your account on our website.
- Go to the “Order History” section.
- Select the order containing the items you want to return.
- Follow the instructions to initiate the return process.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a mistake on our part. We recommend using a trackable shipping service to ensure the safe return of your items.
Refunds
Eligibility:
- Refunds will be issued for eligible returns in the original form of payment.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Processing Time:
- Refunds are processed within [number of days] days of receiving the returned items.
- The time it takes for the refund to reflect in your account may vary depending on your payment method.
Late or Missing Refunds:
If you haven’t received a refund within the expected timeframe, please check your bank account first. If the issue persists, contact your credit card company or bank. If the problem remains unresolved, please reach out to our customer support team at support@vendinvent.com.
Exchanges
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at support@vendinvent.com. We will provide instructions on how to return the item for a replacement or refund.
Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer support team at support@vendInventsolutions.com. We are here to assist you and ensure your satisfaction.
